Refund policy
At Navma Beauty, your satisfaction means everything to us. We strive to provide a smooth and enjoyable shopping experience, and we’re always here to help if something doesn’t go as expected. For any concerns or assistance, feel free to contact us at connect@navmabeauty.com
Damages & Incorrect Orders
We kindly request you to inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately at connect@navmabeauty.com with clear photos of the issue so we can evaluate and resolve it as quickly as possible.
Non-Returnable Items
Certain items are non-returnable, including:
- Sale or discounted items
- Gift cards
- Orders purchased using promotional or coupon codes
Shipping charges, express delivery fees, and COD charges are non-refundable.
Exchanges
We only offer replacements or exchanges for items that arrive damaged or defective. To request an exchange for the same item, please contact us at connect@navmabeauty.com
Refunds
At this time, Navma Beauty does not offer refunds on purchases. However, customer satisfaction is important to us, and we will always do our best to resolve genuine concerns fairly and promptly.